Support
Account Management
How Do I Cancel My Subscription?
- Log into your account.
- Click ‘Orders.’
- Cancel the desired subscription
- Save changes.
How Do I Update My Payment Info?
- Log into your account.
- Scroll down to the Payment Methods section.
- Click ‘Add Payment Method.’
- Save changes.
How Do I Reset My Password?
- Log into your account.
- Scroll down to the ‘Change Password’ section.
- Enter your current and new credentials.
- Save changes.
How Do I Request for My Account to Be Completely Removed?
Please contact us to have your account removed from our platform responsibly and with your privacy in mind.
Listing Plan Features
Searchable Listings
Those looking for their next camper van or off-road adventure can easily find what they are looking for, using various search and filter options.
We encourage Listing owners to fill out their Listings as completely as possible, in order to have the best chance of being discovered.
Business / Brand Details
Listing owners can provide various details to help other members of our community make better-informed decisions.
The following details are available to all Listing owners:
- Name
- Tagline
- About
- Cover Image
- Gallery
- Video
- Contact Details
- Website Link
- Address
- Location Map
- Related Listings
- Social Media Links
- Tags
Built-in Contact Form
All Listings include a built-in contact form so people always have an easy way to reach out to Listing owners.
The email address used when signing up for the platform will be used as the default recipient address, but this can be changed at any time by editing your account details.
Map Locator & Directions
Listing owners can have their address shown for quick reference, as well as shown on a map, providing quick access to directions for users.
Ratings & Reviews
Members that are logged into our platform, can review Listings to help others make better-informed decisions.
As part of the reviews, users can give star-based ratings and Listing owners can build up their reputation by accumulating positive ratings and reviews.
Reviews are always moderated, can only be submitted by registered users, and Listing owners cannot review their own Listings.
Analytics Dashboard
From your account dashboard, you can easily view valuable information about your overall Listing footprint on our platform, with the ability to filter by a particular Listing and by a specific date range.
The analytics are laid out in a clean, simple fashion, that’s easy to understand and digest.
- Listing Views (Unique): The first time a unique visitor views your Listing and the uniqueness is determined by their IP address.
- Listing Views: If a unique visitor ever looks at your Listing again, this counts as a ‘view’.
- Published Listings: This is how many ‘active’ Listing you currently have on our platform.
- Pending Listings: This is how many Listings are waiting to be approved by our team.
- Active Promotions: This is how many of your Listings have been promoted.
Cover Image
Cover Images are ideal for communicating your brand, products, services, etc., and for those that are highly visual, the right cover image could be what makes someone ultimately choose your Listing.
Listing Duplication
You can easily duplicate any of your existing Listings, using a super quick, 3-step process.
- From your Listings dashboard, click the ‘Copy’ icon on one of your Listings.
- Make any desired changes to what will be your new Listing.
- Click ‘Duplicate Listing’.
It is really that simple, to have multiple Listings on our platform that might share a lot of the same information.
Direct Contact Info
To help people easily reach Listing owners and to help get Listings found in search engines, NAP (Name, Address, and Phone Number) is critical information to include in a Listing.
While including a Name (i.e. Listing Title) is a given, Listings can contain the following information, in an actionable format (ex. click-to-call) where possible, to make things even more convenient for users of the platform.
Social Media Links
Links to Social Networks can be added to Listings and when a link is added, the name of the network and the corresponding icon are automatically added.
If someone chooses to click on one of the Social Networks, that network’s website will open in a new browser tab, so users can stay on the Listing.
Embed Video
Videos uploaded to services like YouTube or Vimeo can be easily embedded into a Listing.
Example Videos:
- Business or Brand Introduction
- Testimonials
- Product Overviews
- Guides
Link To Your Website
Link directly to your own website, allowing you to get more exposure and run visitors through your own sales funnel.
Image Gallery
Image galleries are ideal for communicating your branding, products, services, etc., and for those that are highly visual, the right cover image could be what makes someone ultimately choose your Listing.
Up to 30 images can be added to an Image Gallery.
Verified Badge
Business Listings, Campsites & Stopovers, and Events are automatically granted “verified” status on our platform, once we have completed our checks.
That’s why it’s important to add links to websites and socials so that we can see you are a legitimate business out there and have some verifiable presence on the internet that others can view.
Displaying this badge lets Vanners know that your Listings mean business.
Listing Management
Unpublish Listings
- Locate your Listing using this link.
- Click ‘Unpublish.’
- Complete the checkout process.
Listing Expiration
Listings are tied to a subscription, so as long as a Listing Subscription is active, the Listings tied to that subscription will be as well.
Listing Duplication
- Locate your Listing using this link.
- Click ‘Duplicate.’
- Complete the checkout process.